Terms & Conditions
River Oaks Retreat
INTRODUCTION
River Oaks Retreat (also referred to as we, our, and us) offers a selection of glamping sites on a rural farm outside Tauranga.
By making a booking through our website, you, as the person making the booking, agree to be bound by these terms and conditions.
BOOKING & PAYMENTS
All bookings made require a deposit of 30%, which will be charged to your credit or debit card. A surcharge of up to 2.5% will apply to all card payments.
A booking is considered confirmed once your payment is processed, and you receive a confirmation email from us. If you do not receive a confirmation email, please contact us. However, we reserve the right to cancel any booking within 7 days of confirmation if we discover any previous breach of these terms. In this case, the full payment will be refunded to your card.
Failure to make any payment when due will result in the cancellation of your booking and the forfeit of your deposit.
GUEST CANCELLATIONS AND DATE CHANGES
Your 30% deposit is non-refundable but can be transferred to another booking within 12 months if you cancel more than 21 days prior to your check-in time.
Cancellations or changes made between 3 and 21 days prior to check-in will result in 50% of the total cost being charged. Cancellations or changes made within 3 days or less will incur a 100% charge.
Date changes more than 21 days prior to check-in are allowed without forfeiting payments.
You are entitled to a full refund if you need to cancel due to a government state of emergency or on approval by us.
HOST CANCELLATIONS
Exceptional Circumstances: Hosts may cancel at any time due to unforeseen circumstances.
SAFETY AND HAZARDS
Our property is situated on working a farm with potential natural and man-made hazards. Guests and visitors enter the property at their own risk.
Participation in any activities on the property, such as outdoor bathing, walking, or tree climbing, is done at your own risk. The river can have a strong current, deep waters and slippery rocks, use is at your own risk.
To the extent permitted by law, River Oaks Retreat accept no liability for accidents, personal injury, or loss of property during your stay.
PETS
Pets are not allowed as the accommodation is located on a working farm and is unsuitable for pets.
GST
GST of 15% (where applicable) is included in the nightly rate. Tax receipts will be provided upon request.
CONDITIONS OF OCCUPANCY AND CONDUCT
Guests have a license to occupy the property for the paid holiday period only and must adhere to the check-in and check-out times listed.
Guests must follow the rules and procedures for the property outlined in the property information folder and on the website under Guest Guidlines
Properties must be left in the same condition as at the start of the rental. Failure to do so may result in a $100 cleaning fee.
Guests are responsible for any damage or breakage and must notify River Oaks Retreat promptly. Damage costs will be charged to the card on file.
Access codes or key information must remain confidential.
Smoking is not permitted anywhere on the property.
Hosts may access the property during the stay for necessary repairs or to ensure compliance with these terms.
The number of guests staying overnight must match the booking, and no overnight visitors are permitted without prior approval.
All guests must behave in a respectful and lawful manner towards the property, Host, neighbours, and River Oaks Retreat staff.
COMPLAINTS
For any complaints, please contact us at [email protected]
LIABILITY
To the extent permitted by law, River Oaks Retreat is not liable.
GIFT VOUCHERS
Gift vouchers expire 1 year from the purchase date and are non-refundable or redeemable for cash.
LAW
These terms are governed by New Zealand law, with exclusive jurisdiction in the New Zealand courts.
CHANGES TO BOOKING CONDITIONS
We reserve the right to amend these terms at any time. Changes will apply to new bookings made after the amendment date.
Contact Us
Please don’t hesitate to get in touch with any questions about River Oaks Retreat. We look forward to hearing from you.
Email Address
Call Me
Visit US
232 Wainui South Road, RD 4, Katikati 3181